Delivery, Returns & Refund Policy.

Thank you for shopping at Porter Haken Equestrian.

Delivery is FREE to the UK.

If you require international shipping please email us for a shipping price. info@porterhaken.com

All orders are usually dispatched within 1 to 2 working days.

All prices on our website are inclusive of VAT.

We use My Hermes to deliver all our orders. Please allow 3 – 5 working days for delivery. If you require urgent next day delivery we will try our best to get it to you. Please call us on 07977 549047 for further details.

If we anticipate a delay.

If for any reason there is an unforeseen delay with your order, we will contact you to notify you of the delay, at this point if it is unsuitable, your order can be cancelled and we will refund your order in full. In no event shall we be liable for any damages or penalty for any delay in delivery.

Problem with the delivery.

Please contact us immediately if any of the parcels are missing or damaged, making sure you keep your delivery note and all packaging. Ideally if your parcel is delivered damaged it would be useful for you to take a photo of it before opening.

Returns.

You have 14 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Please return your product to: Porter Haken Equestrian. 31 Bluebell Way, Huncoat, Accrington BB5 6TD.

Refunds.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable unless your product has a manufacturing default. We advise you obtain proof of purchase when returning your unwanted item. 

Contact Us.

If you have any questions on how to return your item to us please contact us. info@porterhaken.com